Refund policy

Returns Policy

We have a 14-day returns policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at jovenog6@icloud.com. Please note that returns must be sent to the address we provide through that contact.

If your return is accepted, we will send you instructions on how and where to ship the package. Return shipping costs are the customer’s responsibility and are non-refundable. Items returned without a prior return request will not be accepted.

You can contact us with any questions about returns at jovenog6@icloud.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the problem and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable products (food, flowers, or plants), customized products (special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Unfortunately, we do not accept returns of items on sale or gift cards.

Latin America — Mandatory Identification Document

Orders shipped to Latin American countries require a valid identification number (DNI, CURP, CPF, RUT, or Cédula, depending on the destination country) for customs clearance. Please make sure to provide it correctly at checkout, along with a complete and accurate shipping address.

If we are unable to deliver your order because the identification number is missing, incomplete, or incorrect, or because the shipping details provided are inaccurate, the order will not be refundable. This includes packages that are rejected, returned to origin, or destroyed by customs for these reasons. Any reshipment, if possible, will be at the customer’s expense.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a new order for the desired item.

14-Day Withdrawal Period in the European Union

Without prejudice to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous cases, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at jovenog6@icloud.com.